Dr. Brown's Summer Town Hall Tour​

Dr. Brown's Summer Town Hall Tour

               

 

                In an effort to continuously improve the quality of the care we give our patients, our CEO, Lawrence S. Brown, Jr., MD, MPH, DFASAM, has been on a town hall tour all summer of each of our clinics.

                We try not only to provide patient-centered, holistic, and coordinated care to our patients, but also to advocate for them. For this reason, we have regular meetings with our Patient Advisory Councils (PACs), a group of patients elected by their peers at each clinic. At these meetings, the PACs discuss START policies or any potential concerns. Any major decision directly affecting patients will first pass through these committees.

                However, sometimes we want to hear from our patients on an individual level, and that’s the reason for this tour. Dr. Brown has been working his way to each clinic all summer long, bringing up decisions the organization may face for patients to consider, and then stepping back to hear any further comments patients may have. These meetings have given us insight into the experience of our patients while also demonstrating our commitment to making our team, at every level, available to the people who matter most at START.